MANAGEMENT E CERTIFICAZIONE DELLA QUALITA'
(objectives)
1 - Principles of quality management: models and applications : the customer relationship :customer needs analysis and techniques for the customer satisfaction ; suppliers evaluation ; human resources management : leadership , involvement , motivation, empowerment, training, open organization ; process control into the production - 2 - The quality management: Tools and methods : statistical tools and managerial techniques , the statistical control card ; design for quality ; principles of statistical control for advanced processes 3 –The Quality Management System and the certification process : the application of ISO 9001 ; the quality system implementation ; guidance for the quality audit ; the technical audit process; the non-compliance management ; the evaluation process ; Certified Quality Auditors : training and certification ; The Quality Management Systems for the agro-food food industry 4 - quality management and business management integration: quality control and management control methods in comparison ; the balanced scorecard methodology ; performance indicators in quality management; quality costs Expected learning outcomes 1)Knowledge and understanding skills. Know the statistical and managerial tools to be applied in a quality management system. Know the organization of a quality-oriented firm. 2) Ability to apply knowledge and understanding. Learn the tools needed to properly and efficiently implement a Quality Management System. 3) Autonomy of judgment. Know how to identify non-conformities of a quality management system and know how to identify and apply effective corrective actions. 4) Communication Skills. Ability to transfer the data obtained from an audit in Audit Report 5) Learning Skills. Ability to know how to analyze data from the application of statistical / managerial tools and audits to enable a correct and effective application of a Quality Management System.
|
Code
|
13874 |
Language
|
ITA |
Type of certificate
|
Profit certificate
|
Credits
|
8
|
Scientific Disciplinary Sector Code
|
SECS-P/13
|
Contact Hours
|
48
|
Type of Activity
|
Core compulsory activities
|
Teacher
|
RUGGIERI Alessandro
(syllabus)
The course studies the principles of quality. In particular, the course studies the evolution of the concept of quality which has gone from a technical approach to a management approach, based on the customer. The course also provides knowledge about the different models of excellence: ISO and TQM. Synthesis of topics 1) General principles: definition of quality; approaches to quality; management models: TQM, ISO 9000, EFQM. 2) Principles of quality management: quality and business strategy; process management; role of top management; leadership; customer relations and customer satisfaction; relationship with suppliers; human resource management; just in time; analysis and data management; continuous improvement; principles of performance measurement; organizational culture and quality; quality control and management control; quality in production and services. 3) Quality assurance: definition of certification; standardization and accreditation; quality systems; ISO 9001; terminology and concepts; scope of certification; certification process; requirements of ISO 9001; audits; corrective actions; the professionals; product certification; environmental certification; the integrated quality-environment-safety; social impact of quality: SA 8000 certification and ethics; the food industry: HACCP standards, disciplinary production and supply chain, BRC
(reference books)
Lecture notes and teaching materials provided by the professor
|
Dates of beginning and end of teaching activities
|
From to |
Delivery mode
|
Traditional
|
Attendance
|
not mandatory
|
Evaluation methods
|
Written test
Oral exam
|
Teacher
|
SILVESTRI Cecilia
(syllabus)
1) General principles: definition of quality; approaches to quality; management models: TQM, ISO 9000, EFQM (Prof. Ruggieri 6h; Prof.ssa Silvestri 6h)). 2) Principles of quality management: quality and business strategy; process management; role of top management; leadership; relationship with customers and customer satisfaction; relationship with suppliers; human resources management; just in time; data analysis and management; statistical tools; continuous improvement; principles of performance measurement (Prof. Ruggieri 6h; Prof.ssa Silvestri 6h)); 3) Quality certification: definition of certification; standardization and accreditation; quality systems; ISO 9001 standard; terminology and concepts; certification purpose; certification process; requirements of the ISO 9001 standard; audits; corrective actions; professional figures; environmental certification; the security; ethical certification and social report; ; the integrated quality-environment system (Prof. Ruggieri 6h; Prof.ssa Silvestri 6h). 4) Quality certification methodologies and techniques: the application of the ISO 9001 standard; the implementation of a quality system; the legislation for quality audit; audit techniques; the management of non-conformities; the evaluation of quality management systems; the training and certification of quality auditors, statistical and managerial tools for quality (Prof. Ruggieri 6h; prof. Silvestri 6h).
(reference books)
Iso 9001:2015 standard and slides provided by the Teachers https://moodle.unitus.it/moodle/course/view.php?id=3013
|
Dates of beginning and end of teaching activities
|
From to |
Delivery mode
|
Traditional
|
Attendance
|
not mandatory
|
Evaluation methods
|
Written test
Oral exam
|
|
|