Teacher
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Poponi Stefano
(syllabus)
SUMMARY OF THE TOPICS 1- Evolution of quality, application of the concept of quality and control in the production system, quality assurance, quality and management approach, corporate orientation to quality. 2- The principles of quality: customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making; relationship management. 3- The ISO 9000 standard: evolution of the certification, the reference standards, the ISO 9001 standard, models, processes and quality management, economic aspects of quality. 4- Principles of environmental management and reference standards: towards an integrated management system. 5- Case studies: during the course can be organized seminars, guided tours, participation in conferences, study days or practical exercises.
(reference books)
Materials provided by the teacher which will be made available on the teaching moodle page
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