Derived from
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119043 Professional English for Marketing and Administration in Marketing and Quality Management LM-77 ROMAGNUOLO Anna
(syllabus)
Format, layout typical phraseology of business letters. Letters of inquiry, reply, order, complaint, apology, memo, report. History of Business Communications: notions of its development described in research articles that describe letter collections and teaching manuals used over the years to teach letter and professional writing. Principles of Cross-Cultural Business Communication.
(reference books)
Handouts, also available online, complemented by interactive exercises on the webpage of the Moodle course.
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