Teacher
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SILVESTRI Cecilia
(syllabus)
1 - Principles of quality management: models and applications : the customer relationship :customer needs analysis and techniques for the customer satisfaction ; suppliers evaluation ; human resources management : leadership , involvement , motivation, empowerment, training, open organization ; process control into the production - 2 - The quality management: Tools and methods : statistical tools and managerial techniques , the statistical control card ; design for quality ; principles of statistical control for advanced processes 3 –The Quality Management System and the certification process : the application of ISO 9001 ; the quality system implementation ; guidance for the quality audit ; the technical audit process; the non-compliance management ; the evaluation process ; Certified Quality Auditors : training and certification ; The Quality Management Systems for the agro-food food industry 4 - quality management and business management integration: quality control and management control methods in comparison ; the balanced scorecard methodology ; performance indicators in quality management; quality costs
(reference books)
Lecture notes by the teacher.
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