Teacher
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Poponi Stefano
(syllabus)
Program: 1-Evolution of quality, application of the concept of quality and control in the production system, quality assurance, quality and management approach, corporate orientation to quality. 2-The principles of quality: customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making; relationship management. 3-The ISO 9000 standard: evolution of the certification, the reference standards, the ISO 9001 standard, models, processes and quality management, economic aspects of quality. 4-Principles of environmental management and reference standards: towards an integrated management system. 5-Case studies and practical applications: during the course can be organized seminars, guided tours, participation in conferences, study days or practical exercises.
(reference books)
Material made available by the professor The book of reference is: Fundamentals of Total Quality Management, Jens J.Dahlgaard; Kai Kristensen; Gopal K.Kanji. (chapter: 2,3,4,5,6,14,16,17).
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