1 - Principles of quality management: models and applications: the customer relationship: customer needs analysis and techniques for the customer satisfaction; suppliers evaluation; human resources management: leadership , involvement , motivation, empowerment, training, open organization ; process control into the production
2 - The quality management: Tools and methods : statistical tools and managerial techniques, the statistical control card, the Taguchi method ; design for quality; Six Sigma methodology ; principles of statistical control for advanced processes
3 –The Quality Management System and the certification process : the application of ISO 9001 ; the quality system implementation ; guidance for the quality audit ; the technical audit process; the non-compliance management ; the evaluation process ; Certified Quality Auditors : training and certification ; The Quality Management Systems for the agro-food food industry
4 - quality management and business management integration: quality control and management control methods in comparison ; the balanced scorecard methodology ; performance indicators in quality management; quality costs

Slide of Professor